Privacy Policy

1. Overview

Kosmo Dental operates the main website https://clinic.kosmodental.com/ and the appointment booking website https://consultation.kosmodental.com/.

By using our websites, submitting a consultation form, booking an appointment, calling us, messaging us or visiting our clinic, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal details: name, phone number, email address and location details.
• Appointment details: preferred clinic, preferred date, time, treatment requirement and booking status.
• Dental or health-related information: symptoms, dental concerns, medical history or treatment-related details shared by you.
• Communication information: call records, WhatsApp messages, SMS, emails or form submissions.
• Website data: IP address, browser type, device type, pages visited and interaction data.

3. How We Use Your Information

We use your information for the following purposes:

• To schedule, confirm and manage dental appointments.
• To contact you regarding consultation requests, treatment queries or clinic visits.
• To provide dental care, treatment planning and follow-up support.
• To improve our websites, services, patient experience and communication process.
• To send appointment reminders, clinic updates or service-related information.
• To comply with applicable legal, regulatory or medical record requirements.

4. Consultation & Appointment Booking

When you submit details through our booking website https://consultation.kosmodental.com/, we may use your submitted information to contact you by phone, SMS, WhatsApp or email for appointment confirmation and consultation support.

Submitting a booking form does not guarantee appointment availability until confirmed by our clinic team.

5. Sharing of Information

We do not sell your personal information. Your information may be shared only when required for clinic operations, appointment management, patient support, legal compliance or service delivery.

We may share limited information with:

• Doctors, dentists, clinic staff and treatment coordinators.
• Appointment management or communication service providers.
• Technology, hosting, analytics or website support providers.
• Authorities, if required by applicable law or legal process.

6. Cookies & Website Tracking

Our websites may use cookies, tracking pixels, analytics tools or similar technologies to understand website usage, improve performance and support advertising or remarketing campaigns.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss or disclosure.

However, no internet transmission, website, digital storage system or communication channel can be guaranteed to be completely secure.

8. Your Rights

You may contact us to request access, correction, update or deletion of your personal information, subject to applicable legal, medical and operational requirements.

You may also request that we stop sending promotional or non-essential communication. Appointment-related and treatment-related communication may still be sent where necessary.

9. Third-Party Links

Our websites may contain links to third-party websites, tools, maps, payment platforms, social media pages or advertising platforms. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our services may be used for children or minors only with the involvement of a parent, guardian or responsible adult. We do not knowingly collect information from minors without appropriate consent.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Clinic Locations

You can contact or visit Kosmo Dental at the following locations: